Delete your CHAIT account

How to request deletion

Send account deletion requests to chaithelp@gmail.com.

Use the subject ‘CHAIT account deletion request’ and include the social sign-in provider and email address used for your account.

We may request additional information to verify your identity. Once verified, server data linked to the account will be deleted.

Information that will be deleted

• Account identifiers and profile information linked to the sign-in account
• Owner Lounge posts, comments, recommendations, saved posts, reports, and other information linked to the server account
• Support request records that are not subject to a retention obligation

Information not deleted or requiring separate action

• Vehicle records and photos stored only on the current phone cannot be deleted from the server. Delete them in the app or clear the app data.
• CHAIT cannot remotely delete backup files that you store yourself.
• Information required by law or needed for disputes, security, or abuse prevention may be stored separately for the necessary period.
• Cancel a CHAIT PLUS subscription separately through App Store or Google Play subscription management.

Requesting deletion and confirming the notice

• If you can sign in, request deletion in Settings > Privacy & Data > Delete, Sign Out & Account Withdrawal. If you cannot sign in or have removed the app, you can contact support by email.
• Before submitting, the final confirmation explains server-held and device-only data, loss of POINT and Reward PLUS, and the separate handling of Store PLUS. All required confirmations must be accepted.
• After submission, you can view the receipt number and processing status. You may cancel the request in the app before the deletion job starts.
• If you can sign in, please first use the edit or delete controls provided for Owner Lounge posts and comments.

POINT, Reward PLUS, and Store PLUS

• When deletion is completed, remaining CHAIT POINT, held Reward PLUS passes, and any unused portion of an active Reward PLUS period expire.
• Expired POINT and Reward PLUS cannot be restored, transferred, or refunded in cash.
• A Store PLUS subscription purchased through the App Store or Google Play is not automatically cancelled by deleting your CHAIT account. Cancellation and refund requests must be handled separately under the applicable store’s subscription controls and policies.

Minimum history retained after completion

• After actual account deletion completes, CHAIT removes the original email address, original Auth user ID, free-text reason, raw administrator note, and POINT or PLUS account-linking identifiers from the deletion history.
• For operations and dispute handling, CHAIT may retain only the receipt number, request and completion times, final status, sign-in provider, consent-notice version and required consent flags, and—where needed—an irreversible verification hash.
• Completion minimization does not apply to a pending request or a request cancelled by the user.